Your information,
handled plainly.

Who we are

wheelchair.direct is operated by Bullard Dynamics, LLC, based in Washington State. For any question about this policy or your personal information, contact daryl@wheelchair.direct.

Information we collect

We collect information you provide directly, and some information automatically as you use the site.

• Account information — name and email address, handled by our authentication provider, Clerk, when you create an account.
• Order and configuration information — chair specifications, measurements, shipping address, and order history, needed to build and ship your chair.
• Payment information — payments are processed by Stripe. We do not receive or store your full card number; Stripe handles that directly.
• Correspondence — anything you send us via a contact form, the fit consult, service intake forms, the on-site chat widget, or email, so we can respond and provide support.
• Usage information — standard technical data (pages viewed, browser/device type, approximate location from IP) collected automatically via analytics and advertising tools, described below.

How we use your information

• To build, process, and ship your order, and to provide the after-sales support and follow-up that comes with it
• To respond to questions, fit consults, and service requests
• To send order-related and account-related emails (via Resend)
• To maintain your account and order history if you create one
• To understand how the site is used and improve it
• To measure and improve our advertising

We do not sell your personal information.

Analytics and advertising

This site uses the following third-party tools to measure traffic and advertising performance. Each may set cookies or use similar technology in your browser:

• Google Analytics (GA4) and Google Ads — site usage and conversion tracking
• Microsoft Advertising (UET) — conversion tracking for Microsoft/Bing ads
• Meta Pixel — conversion tracking for Meta (Facebook/Instagram) ads

You can limit this tracking using your browser’s cookie controls, or tools like Google’s Analytics opt-out browser add-on.

Who we share information with

We share information only with the service providers needed to run the business and fulfill your order:

• Stripe — payment processing
• Clerk — account authentication
• Resend — transactional email delivery
• Vercel — hosting, and file/data storage for orders and order-related documents
• The chair manufacturer — the measurements and configuration needed to build your order
• Shipping carriers — your name and delivery address, to ship your order

We don’t share your information with anyone else for their own marketing purposes.

Data retention

We keep order and account information for as long as your account is active or as needed to provide after-sales support, and as required for tax, accounting, and legal purposes. You can request deletion of your account information at any time — see below.

Your choices

You can request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete your account and associated data, by emailing daryl@wheelchair.direct. We’ll respond within a reasonable time. Some information (such as completed order records) may need to be retained for legal or accounting reasons even after a deletion request.

Children’s privacy

This site is not directed at children, and we do not knowingly collect personal information from children.

Changes to this policy

If this policy changes, we’ll update the date at the top of this page. Continued use of the site after a change means you accept the updated policy.